Shopping
Ordering Options
Payment Options
Guarantee & Return Policy
Shipping Information
Artwork Availability
Artwork Pricing
Privacy & Security
Privacy Policy
Online Security
More Help
FAQs
Customer Service
Shopping
Ordering Options
Ordering from Passport is safe and easy. All artworks come with a 14-day money-back guarantee. You may order online, by fax at 514.344.3004, or by mail, enclosing a completed order form and cheque.
Please click here to download our PDF order form. You will need the Acrobat Reader to view the file, available here free.
For mail orders, enclose PDF order form with your cheque or money order
(made payable to Passport Arts, Inc.) and mail to:
Passport Arts
5147 Mountain Sights
Montreal, Quebec
Canada H3W 2Y1
Payment Options
Passport accepts Visa, MasterCard, American Express and PayPal. Cheques and money orders (made payable to Passport Arts, Inc.) are also accepted on orders that are mailed.
Guarantee and Return Policy
Your complete satisfaction is important to us. We take the utmost care in the selection, packaging and shipping of these fine artworks. If for any reason you are not happy with your order, you can return it within 14 days from receipt for a full refund of the price, provided the work is returned to the country of origin in perfect condition. You are responsible for the cost of the return shipping. We recommend re-using the original packaging materials.
In the unlikely event that you receive an artwork damaged in shipping, please contact us immediately. We will give you instructions on how to proceed, and we request that you keep the artwork, with all shipping paperwork and original packaging and shipping materials, until a claim can be filed.
Shipping Information
All prices include international shipping. All artworks are examined to ensure their condition, and Passport Arts takes great care in the packaging and shipping of our works to ensure they arrive in perfect condition.
Artwork Availability
Please allow two to four weeks (from order date) for delivery. All artworks
displayed on the site are available and are shipped direct from the
countries of origin to you. In some cases, artworks may be included in
gallery shows or traveling exhibitions; and so, while your ownership will be
established, shipment may be delayed until the exhibitions are concluded. In
such cases, Passport will provide an estimate of the expected shipping time.
Artwork Pricing
All artworks displayed on the Passport Arts site are original. The artworks are shipped direct from the countries of origin. International shipping right to your door is included in the price.
Residents of Quebec will be charged sales tax of 5% (GST) plus 7.5% (QST) on the total. Residents of the rest of Canada will be charged 5% (GST) only. Residents of all other countries are sales tax exempt.
Countries into which the works are imported may charge duty. Passport is not responsible for these additional costs should they arise. They are the sole responsibility of the purchaser.
Prices can change without notice, due to shipping expenses. However, once we have confirmed your order, you are guaranteed that price for that work. This means that even if the price increases, if you have placed your order and we have processed it, you will pay no more than the amount displayed when you initiated the order. If you placed an image in your personal Viewing Gallery, the price listed for the piece will be updated and current.
Privacy
Online Ordering Security
Privacy Policy
Passport understands and respects your concern about the privacy of any information you supply while at our site. This statement sets forth our Privacy Policy and describes the practices we follow with respect to all visitors to this site.
Personal information
Passport collects certain personal information from users of this site. You are required to provide certain contact information when you request to be placed on our mailing list, email a link, and email questions. In addition, we collect the shipping and contact information necessary to fulfill your purchase. That information is delivered direct to our order department. Passport does not sell or rent information about its customers to third parties.
Cookies
When you save images to your Viewing Gallery, Passport sends your computer a cookie, which is a small file that resides on your computer's hard drive and contains non-personally identifiable information about the user. Cookies only identify the user's computer. Cookies allow us to make our site more useful by storing your saved Viewing Gallery.
Security
Online ordering is convenient and secure. On our behalf, Passport uses PayPal technology to ensure that your credit card information is safe. They use SSL (Secure Sockets Layer) software, which is the industry standard and among the best software available today for secure online commerce transactions. All of your personal information, including credit card number, name, and address, is encrypted by PayPal so that it cannot be read as the information travels over the Internet. We never receive your credit card information. In addition, you are protected under the Fair Credit Billing Act, which means that your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
FAQs
Is a painting a good investment? Will the value increase?
Many people purchase original art as an investment. As with any piece of art purchased as an investment, the artist's reputation and the current market for his/her works determine the value. The value of any piece may fluctuate over time. All the works offered on our site are original, and direct from the artist. As such, by definition, these works are considered valuable and collectable.
How do I know the art is authentic? What do I look for?
Authentic artwork will have an artist's signature, on the front and usually on the verso of the work. The artist also usually will write the date of the creation. Passport guarantees the authenticity of its artworks now and in the future.
Can I return a purchase?
Yes, we have a money-back guarantee. Your complete satisfaction is very important to us. We take the utmost care in the selection, packaging and shipping of these fine artworks. If for any reason you are not happy with your order, you can return it within 14 days from receipt for a full refund of the price, provided the work is returned to the country of origin in perfect condition. You are responsible for the cost of the return shipping. We recommend re-using the original packaging materials.
Are these artworks available anywhere else?
Most of the artworks offered at Passport Arts are not shown or offered anywhere else. However, we believe that artists should have ample opportunities and venues to show their work, so we don't require exclusivity contracts with the artists we represent.
Can I make a special request?
We will try our best. In many cases we will be able to accommodate you. Please contact us and we will respond promptly.
Do you provide framing?
At this time we do not offer framing.
Do I need to create a Viewing Gallery before ordering?
No. The Viewing Gallery is provided for you to bookmark a favorite work. You may order at any time, even if you do not have a Viewing Gallery.
Do I have to use a credit card?
Passport accepts payments by credit card, PayPal, personal cheques and money orders. If you are using a credit card, we accept Visa, MasterCard and American Express. For payment by cheque or money order, please fill out an order form (link to form) and mail it, with your payment, to our offices.
Do I have to order online?
No, you can fax us at 514.344.3004, or mail your order. Once we have received your order, we will confirm it. The price of the artwork is locked in when the order is received.
My order arrived damaged, what should I do?
In the unlikely event that you receive an artwork damaged in shipping, please contact us immediately. We will give you instructions on how to proceed, and we request that you keep the artwork, with all shipping paperwork and original packaging and shipping materials, until a claim can be filed.
How do I contact Passport?
We have several ways for you to contact us.
How do I contact customer support?
We have several ways for you to contact us.
Can I send a gift to someone?
You can ship an artwork to any address you wish. Simply inform us that this is a gift, and we'll help you as best we can..
Will I be sent emails? How do I sign up for updates? How do I request to be removed from the email list?
If you signed up for our updates, you will receive a Passport email from time to time. We create our online newsletters to provide you with information on our artists and their works. If you would prefer not to receive the newsletter, you may activate the opt-out option on your next email, or you may send us a note requesting that we remove you from our list. Passport treats your personal information with the utmost respect. We do not share your information with any third party. Please review our Privacy Policy.
How does the Viewing Gallery work?
When you click on a piece that you like, you will have the option of adding it to your Viewing Gallery. Click on the icon for the Viewing Gallery. The image will then be displayed in your Viewing Gallery, and will be present there until you decide to delete it. The images in your Viewing Gallery will remain in your Viewing Gallery on return visits, or until you choose to remove the image or until the artwork is sold.
Customer Service
If you need to speak with someone at Passport, please contact us and we will be happy to assist you. We are always interested in hearing your comments, thoughts and suggestions.
Address:
Passport Arts, Inc
5147 Mountain Sights
Montreal, Quebec
Canada H3W 2Y1
Phone: 514.961.0140
Fax: 514.344.3004